March 09, 2010
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Contacts
Phone:+372 63 13 252
E-mail: hostel@hostel.ee
FAQ
Booking Procedure & Length of Stay
Q1. Do I need a membership to stay at your hostel?
Q2. How long can a guest stay at Vana Tom?
Q3. What is your cancellation policy?
Q4. How do I make a booking at Vana Tom?
Q5. How do I change my booking?
Rates & Payment
Q1. Do you give any discounts?
Q2. What is included in the price for a night?
Q3. Is tax included in the price?
Q4. What methods of payment does Vana Tom accept?
Q5. Can I pay for my reservation day to day, as I my plans may change?
Q6. Does Vana Tom give refunds?
Q7. What are your rates?
Accommodation
Q1. What is an ensuite room?
Q2. Do we have those?
Q3. Can children stay at Vana Tom?
Q4. Does Vana Tom have a common kitchen with all necessary utensils?
Q5. What types of rooms are available?
House Rules
Q1. Is there a Curfew?
Q2. Does Vana Tom allow non-paying visitors?
Q3. Does Vana Tom allow smoking in the rooms?
Q4. Does Vana Tom allow pets?
Q5. What time is Check-in and Check-out?
Amenities
Q1. Are left-luggage facilities provided?
Q2. Does Vana Tom offer tours?
Q3. Does Vana Tom offer airport shuttle pick up?
Q4. Does Vana Tom hold mail for guests?
Q5. What does Vana Tom provide?
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